Saumya Digital Marketing Agency – 

1. Client Communication and Transparency

• Our agency will ensure regular, clear, and transparent communication with clients. The progress, challenges, and achievements of each project will be shared with clients periodically.

2. Scope of Services

• The agency will provide the following digital marketing services:

1. Search Engine Optimization (SEO): To improve website rankings and increase organic traffic.
2. Paid Search (Google Ads): To reach the target audience through ad campaigns.
3. Social Media Marketing: To promote the business on Facebook, Instagram, Twitter, LinkedIn, and other platforms.
4. Email Marketing: To deliver the right message to customers at the right time
5.  Content Marketing: To create relevant and engaging content through blogs, videos, infographics, etc.
6. Digital Ecosystem – To provide businesses with connected opportunities and services through online platforms, technological tools, and data.
7. Website – To plan, design, build, and maintain.
8.  Business Funnel – Building a business funnel to guide potential clients through the journey from awareness to purchase.
9.  Timelines and Delivery

• All projects will have a clear timeline, which will be shared with the client at the outset.
• If for any reason the timeline of the task is delayed, it will be immediately communicated to the client and a revised timeline will be provided.
• Timely delivery will remain our priority, and we will strive to deliver timely results with the highest quality.

4. Data Privacy and Security

• Client privacy and data security is our top priority. We will not use or share any personal or business data of the client without their permission.
• All our systems and platforms will be protected with encryption and security measures, so that client data is not misused.

5.  Fees and Payment Terms

• Clear and transparent pricing will be provided for all services. There will be no hidden fees to the client.
• Payments for all agency services will be made as per the stages of the project or on a monthly basis, and clients must meet the terms of making payments on time.
• A 50% advance payment will be mandatory before any service is started, and the remaining amount will be paid after the completion of the work.
• Our agency policy is non-refundable in any direction.

6.  Performance Tracking and Improvement

• All marketing campaigns will be constantly monitored and analyzed for performance.
• We will accept client feedback and make necessary changes and improvements to our services.

7.  Customer Satisfaction and Grievance Redressal

• Customer satisfaction is our priority, and we will ensure that all clients have a positive experience with us.
• If a client has any issues or is dissatisfied with our services, we pledge to provide a fast resolution.
• Any complaint will be resolved within 3 days.

8.  Ethics and Responsibility

• Our agency does not support any kind of unethical or spamming campaigns. We will follow the principles of ethical and responsible marketing in all campaigns.

9.  Contractual Terms

• A written contract will be entered into with the clients for all projects, which will clearly mention the detailed information of the services, timelines, fees and other terms.
• In case of any dispute or disagreement, the resolution will be done as per the terms of the contract.

10. Innovation and Updates

• Our agency will stay updated with the latest digital marketing trends and techniques. We will provide the best services to the clients with continuous innovation and advancement efforts.

                                                                                                                                                                                                               –  Saumya Digital Marketing Agency

                                                                                                                                                                               Contact Us – Email ID – ManojKumar90270@gmail.com